Web Site
Repair with quotation
Repair with quotation
→ A standard fee of 50. - EUR will be charged for issuing of the quotation, which will not be applied in case of executing the repair.
Repair under warranty
Repair under warranty
→ Please attach a proof of warranty (e.g. copy of invoice); A standard fee of 50. - EUR will be charged for the inspection of the equipment in case warranty is refused; however is not to be applied in case of a charged repair.
Which target group do you belong to?
*
Dental laboratory
Dental surgery
Dental-Depot
Item Number (See type plate on the equipment)
*
Serial Number (See type plate on the equipment)
*
Error description: Does problem only occur sporadically?
Yes
No
Mechanical defect
Blurred lenses
Little to no abrasive
Drill hole too big
Leakage
No vacuum
Locked table
Noise
Less power
Does not turn
No constant flame
Temperature too hot
Temperature too cold
No function
Technical defect
Defective laser
Defective LED display
Defective control knob
Not heating
Cannot be switched on
Defective fan
Defective display
Defective switch
Defective light
No ultrasonic
No suction
Error No.
Detailed error description
*
Dental laboratory / Dental surgery - Name
Contact
*
Street
*
ZIP
*
City
*
Country
*
Phone
*
Email
*
Fax
Invoice to Dental-Depot - Name
Contact
*
City
*
Country
*
Email
Phone
Loaner required
Loaner required
→ We are pleased to offer you our loaner service. A service fee of 30.- EUR per week will be charged, beginning from the date of receipt until loaner is sent back to us. In case of warranty loaner service is at no charge.
Pick up service of your defective equipment required
Pick up service of your defective equipment required
→ Please note: Your parcel is not insured in case we arrange the pick-up. Please pack your equipment securely in the original box or in a suitable box provided . In case you need a box, please contact us by e-mail under support@renfert.com or by phone under +49 (0)7731 82 08 777.
Data protection
The information, which is or may potentially be personal data, that must be entered in the "Repair order" form for "Contact", "Address", "Zip code", "Town/City", "Country", "Telephone" and "E-mail" will be used solely for the purpose of processing your request and is lawfully obtained in terms of the legislation. In the alternative, I consent to the processing for the above-mentioned purpose. Further information may be provided on a voluntary basis. This is not required to process your request, but may facilitate the further processing of your request. By providing the relevant data, you consent to us using the data. After being submitted on this page, the data will be sent to the relevant department, After Sales Service, by e-mail. The After Sales Service department will use this data for all further correspondence with you and to process the request. When the data provided to us is no longer required for the above-mentioned purpose, we will immediately delete all the data provided or, if applicable, as soon as the retention periods have expired. Please note the information at https://www.renfert.com/miscellaneous/data_protection_policy about the data processing that we perform and which sets out your rights in this regard.
